Chieftain’s goal is to exceed customer expectations in customer service.
The daily goal of Chieftain’s customer service team is to make sure a customer’s proppant is ready for load-out when promised.
Exceeding customer expectations goes far beyond the basics of “as promised, on-time, every time”.
Documentation must be accurate. Information must be timely and give the full picture to a customer. Customer service involves absolute responsiveness to each customer inquiry. Any problems that arise must be resolved to a customer’s satisfaction. Every effort is made to allow the customer to focus on everything but their Chieftain proppant order and shipment. Chieftain’s job is to take care of the proppant.
Murphy’s Law and Mother Nature will always change completion schedules. Chieftain knows this and will do its utmost to adapt to meet a customer’s changing plans and requirements. We plan for uncertainty with the ability to rapidly change production schedules as necessary, by maintaining adequate inventory levels and providing efficient load-out procedures and operations. Honest communication with customers – pro-active updates, ongoing phone/email contact no matter what time of day or night, is what sets Chieftain apart from its competitors.
Every employee is fully aware that Chieftain’s priorities are exceeding customer expectations in all ways: service, quality, consistency, reliability, communication, integrity and availability.